The Future of Music and Entertainment

Community Policing in Hospitality Zones

Multi-use Sidewalks

Late-night Integrated Transportation

Security, Service and Safety

Quality of Life

Facilitators

Security, Service and Safety

Vibrant hospitality zones operate in the day, evening and late night and cater to different ages and demographics. With an increasing number of young adults seeking places to meet and socialize, there is increased pressure for licensed beverage establishments to better regulate sales and service to underage and intoxicated persons, as well as assure the safety of patrons leaving their establishments. In addition, businesses in mixed-use districts are more frequently being requested to help manage the impacts their businesses create in this closer-knit community. Impacts on the quality of life of residents include noise, litter, vandalism and competition for parking.

Awareness of the need for more detailed safety plans to protect patrons and reduce impacts on the community have steadily risen over the past two decades. Government regulatory agencies have imposed more stringent requirements on establishments that raise the bar for training service staff, security staff, and management.  

Business have contributed with voluntary practices and policies as well. When businesses organize at the local level, they are more responsive to the public and more accessible to law enforcement and regulatory agencies to assist in maintaining high standards for their industry and community.

Topics

Who Should Attend

• Implement best practices for service and security training programs, including lessons learned from research
• Use hiring practices and policies to screen for the right safety and security personnel for hospitality zones
• Manage occupancy, including lines outside, mixed age events, and closing time
• Orient hospitality and entertainment businesses to adopt a “safety” philosophy in their policies and practices
• Identify the contributing factors to violence in and around establishments and the role of environment and staff response
• Utilize various technology tools to enhance safety and security in high intensity, high capacity establishments

• Outline the role and structure of a local association in conflict resolution, education and advocacy

• Hospitality and licensed beverage businesses and associations

• Researchers

• Service and security training organizations

• Technology (video, audio, scanners) companies

• Law enforcement and regulatory agencies